What happens if I have lost my bus pass since last year?
Then you will need to contact the office so that a new 2012 bus pass can be issued. Varification of the students details must occurr before any new passes are issued. The deposit price for all new bus passes issued in 2012 will be $20.00.
How do I renew my bus pass each year?
In 2012 all students will be upgraded to the new 'School N Go' system. These cards will remain with the student their entire school life unless their is a change of address or shcool during that period. These new passes will be programmed with each students details and therefore any changes to those details will mean the buspass will have to be reprogrammed. Each additional new card or reprograming will be at a cost of $20.00 as from 2012.
What happens if I leave school during the year?
You need to advise Duffy's office immediatley.
What happens if I change address or school during the course of a school year?
If you change address or school during the year your new 2012 bus pass will be deactivated immediately. You will need to contact the office to arrange a new BTA form or Update form and order a new bus pass at a cost of $20.00. This new pass will have all your correct information on it allowing you to travel to and from school.
I have a Safety Net card from the previous year do I just fill in an existing student form for the new school year?
No, you will need to update your existing bus pass to a new "School n Go' bus pass in person at Duffy's office before the start of the school year. If your student has moved address or school you will need to reapply again. If your student is no longer eligible you will receive a letter from QLD transport advising you of this.
Can I give my card to someone else if I leave school or no longer use the bus?
The new bus passes will have the facility to put 'credit' on to the card. This is known as 'top up'. Once your card has credit on it, it is totally up to you as to how you use this credit. Remember all previous bus passes are now no longer accepted. Also the new bus passes will cover travel to and from school only. Any additional travel must be paid for via the new 'credit' system available on the new 'School N Go' bus passes.
What happens if I have moved address but the bus service I use is the same?
You still need to complete a new BTA form for the change of address. You will also have to return your bus pass so that it can be updated with the new information. A deposit of $20.00 will be required for the new bus pass.
I have an existing bus pass but am now starting High School; do I still fill in an existing student form?
No, as you are going into grade 8 you must fill in a new BTA Form because you are changing schools. If your school covers primary and secondary years, you still must fill in a new BTA when you start high school and attach your old pass to the form.
What happens if I have changed school or changed my address since the previous year?
You must complete a new Qld Transport Bus Travel Assistant Form (BTA) so your details can be updated. This form, your old bus pass, or $20.00 for a replacement, should be returned to Duffys Office. As your 2012 bus pass has your individual information on it, it will need to be reprogramed with the up to date information. If you try and use your old pass, it will be automatically detected as incorrect and will be conviscated.
What do you mean by existing student?
An existing student is someone who has already been using a school bus and has a bus pass from the previous year. However this student must not have changed address or schools since the previous bus pass has been issued. By the end of 2012 all students will be registered under the new system and any changes to address or school will be automatically detected.
What happens if I lose my bus pass sometime through the school year?
You will need to contact the office immediately. Howewver, as the cards are your property all we can do is disable the card so no one can use it. Any credit on the lost card will be lost. All additional cards will have to be purchased at a cost of $20 per card.